Frequently Asked Questions

Access to the resort is permitted starting from 12:00 PM (midday), while accommodation keys will be handed over between 4:00 PM and 6:00 PM. If you plan to arrive after 6:00 PM, you can still check in at any time, as our Reception is open 24/7. Should you arrive before 4:00 PM and your accommodation becomes ready and available earlier, our Reception team will contact you immediately. To minimize queues at the desk, we kindly request that only the head of the reservation approaches the counter to complete the check-in procedures. A personalized porterage service is always included upon arrival. We recommend settling any outstanding balances by 10:00 PM on the evening before your departure. Alternatively, on the morning of your departure, you can pay online via credit card through the "Web Check-out" section of our App. Accommodations must be vacated by 10:00 AM. Electronic keys (Chalets) will be automatically deactivated at 10:00 AM unless previously agreed otherwise with Reception. Lodge Tent keys returned after 10:00 AM will incur a €50.00 penalty. A personalized porterage service for departure can be requested at Reception at least one day in advance (subject to availability, fee of €10.00). Alternatively, you may use the shuttle train service for free at its designated stops. Between 8:00 AM and 10:00 AM, a free luggage collection service is also available. Even after checking out of your accommodation at 10:00 AM, you are welcome to remain within the resort facilities. Once your RFID wristband account is closed, you can continue to pay for all services using your credit or debit card.

Here the map of the Resort: PARADU MAP. Chalets ending with the number 0 are Montecristo studio chalets; those ending with the number 1 are Pianosa three-room chalets. A Montecristo chalet will always be next door to a Pianosa. These two can be combined to create the Elba four-room chalet, which ends with number 3. An Elba is a detached unit. Elba chalets with communicating door between the two above types are in the central, flat area of the village, in the red and blue and part of the yellow zones. Chalets ending with the number 2 are Capraia two-room chalets. The chalet type called Gorgona (four-room chalet with a single living area with kitchenette) ends with the number 3 and is marked with the "G" symbol. Lodge Tents end with the number 5 and are only located along the red, blue and pink zones of the Resort. No accommodation is more than 600 metres from the sea, the pool and the restaurant.

During the booking process, it is not possible to select a specific chalet or lodge tent number, as accommodations are assigned shortly before or on the actual day of arrival. This management system allows us to optimize our availability and prioritize specific needs, such as those of guests with disabilities. However, you may indicate a preference for a specific area of the resort during booking: our team will take note of it and do their best to satisfy your request during the assignment phase. Download here the map of Paradù

Yes, arrival and departure are possible on every day for each accommodation type, with the only exception of the Chalet Elba and Gorgona. The stay in Elba and Gorgona is possible on Saturday and Sunday only according to the seasonality.

It is possible to hire a camping cot with initial set of bed linen for € 5,00 per day for stays of up to 4 nights. For stays of 5 nights and over the supplement is € 20,00 all inclusive. In the Family Chalet Gorgona the camping cot is included in the stay. For every reservation and accommodation type the camping cot is subject to availability at the time of the request. Cot hire is not recommended in the Pianosa three-room chalet due to the limited space available.

An initial set of bathroom and bed linen is included in all accommodation types. One intermediate cleaning with change of bed linen and towels is included for stays of at least 7 nights. Daily cleaning of the chalet with a change of bathroom linen can be purchased at Reception, with payment of a supplement. A change of bed linen is also available for purchase with a supplement. Kitchen linen (tablecloth, napkins, tea-towels, etc.) is neither included nor available. Linen change: € 7,00 single bed; € 12,00 double bed. Towel change (3 pieces kit) € 5,00 per person per kit.

Pest control treatments against insects and rodents are carried out regularly, only in the Resort area, during the months when it is closed. Insect screens are fitted on the windows of the accommodation solutions.

The Paradù free shuttle service only operates inside the village and runs every day, morning to evening. It serves all the communal areas (Reception, Restaurant, Pool/Beach) and the various accommodation zones. The route is marked on the map and has real stops. It takes 15-20 minutes for the full tour of the resort. Guests who need transport from the nearest railway stations to the village or vice-versa can contact the Donoratico or San Vincenzo taxi service. Paradù Resort is not a stop on the public transport lines of the nearby towns. Since these towns are very small, the public transport service is minimal and, in many cases, does not serve many of the tourist locations in the area.

There is a free porterage service at check-in. Personalized porterage service at check-out must be requested at Reception the day before departure and is subject to a fee (€ 10.00) and availability. Alternatively, you can use the regular train service at its stops free of charge, or, between 8:00 AM and 10:00 AM, take advantage of the free luggage pick-up service only.

To cover the penalties payable in the event of cancellation of the entire holiday booked, please note that you can purchase only with the Semiflexible Rate our cancellation cover at a cost of € 15,00 per night per room. The amount of the cancellation coverage is calculated and must be paid together with the deposit requested to confirm the reservation. It is not possible to purchase the cancellation coverage after the reservation. The cancellation coverage can be activated for the cancellation of whole stay only, which can be communicated (per e-mail) until the day before the arrival date for the reasons specified in the related form. In this case the amount of the deposit will be refunded, net of the cost of the cancellation coverage. The cancellation coverage cannot be applied to no shows, communicated or not, late arrivals, or early departures, whichever their cause. In case of changes, cancellation and no shows the cost of the cancellation coverage will not be refunded.

A credit card guarantee or deposit of € 150.00 will be requested on arrival.

Not even small pets are allowed inside the Resort.

At the car park there are 3 poles with universal type 2 socket for charging electric vehicles. The top-up enabling system can be activated via the ECorner App or credit card. Each pole has two alternating current sockets that allow simultaneous charging of two electric vehicles, cars or scooters.

To ensure greater convenience and security for our guests, we have implemented an electronic bracelet payment system called “Monetica”, guaranteed by a credit card. During check-in, adult guests only will receive an electronic chip-enabled bracelet. The color of the bracelet corresponds to the chosen meal plan (accommodation only, bed & breakfast, half board, or full board) and allows you to charge extras directly to your accommodation account. The only outlets authorized to accept cash are the Reception and the Beach Bar «Le Dune». At all other outlets, payment is only possible via electronic bracelet, credit card, or debit card (Visa/Mastercard/Amex). Please note that external vendor services (e.g., massages, medical visits) are excluded from the resort's electronic payment circuit. All amounts charged to your account must be settled during check-out, along with the city tax. By downloading the Paradù App, you can check your charges in real-time at any moment. Furthermore, on the morning of your departure, a link to settle your bill online via credit card will be available in the “Web Check-out” section of the App.

By enabling push notifications, the Paradù App allows you to receive alerts for special events and promotions. Additionally, you can view your account balance in real-time and easily navigate the Resort using the integrated Google Maps feature. Our App also allows you to reserve a table at our various à la carte dining venues and book sports courts in our 'Il Forte' sports area. Our Reception staff is always available to assist guests with the Paradù App. You can download the App using the QR codes below.