Terms & Conditions

Maximum peace of mind: book the non-discounted rate and any deposit paid will be refunded by crediting the same credit card used (cancellation terms vary according to season).

– Maximum flexibility: no deposit required, only a credit card guarantee

– No penalty for cancellation up to 15 days before arrival (or up to 48h before arrival) according to seasonality

– For cancellations past terms there is a penalty of 100% of the total amount of the services booked

– No show and early departure are subject to a penalty of 100% of the cancelled services

– An advantageous rate with a variable discount depending on the season

– Requires a non-refundable deposit of 30% of the total booked services

– Cancellation past 7 days/72/48/24 hours from arrival will result in a penalty of 70% of the total booked services

– No-show and early departure are subject to a penalty of 100% of the services cancelled

– Possibility of purchasing the Cancellation Coverage service*

– Special offer with a variable discount depending on the season

– Offer subject to quota, applicable only to certain periods of stay and limited in time

– Requires a non refundable prepayment of 100% of the total amount of the booked stay

We have always offered all our direct clients the possibility of subscribing the “Travel Cancellation Cover”, an extra service that can be purchased at the time of booking with the Semi-Flexible offer, designed to give our guests the opportunity to book a vacation without worries. Our coverage protects the reservation in case of cancellation due to illness, family loss or accident up to one day before arrival and allows you to recover the amount paid as a deposit net of the cost of coverage. The cancellation coverage cannot be applied to no shows, late arrivals, or early departures, whichever their cause. In case of changes, cancellation and no shows the cost of the cancellation coverage will not be refunded.Download the form.

It is possible to arrive at the Paradù starting from 12:00 and carry out pre check-in procedure so that you and your family can wait for your lodging to be ready inside the village and take advantage of our services (bars, free beach, restaurants, etc). Please note that all the village services, including the extra ones purchased on booking, are usable only after checking in on site. Accommodations are usually available between 4:00 pm and 6:00 pm. It is also possible to arrive later: our Reception is open 24h. If your accommodation is ready before this time and you have already arrived, our Reception staff will promptly contact you by phone. We recommend having bureaucratic procedures carried out only by the main reservation holder, in order to avoid crowds and queues at check-in as much as possible; the other guests, members of the family, can rest at our pool bar, discover the Sporting Club “Il Forte” or enjoy a tour of the village on board our electric train. Personalized porterage service is always included on arrival.

To speed up your check in procedures you only need to complete these two simple actions within 48 hours of arrival:

– balance of the stay exclusively by credit card in complete security through the Planet platform (PSD2 SCA certified)

– complete web check in by filling in the required fields in the online registration form.

These two steps can be carried out using the links you will receive by e-mail about 15 days before date of arrival. These procedures are not binding and / or mandatory but optional, in order to reduce as much as possible the procedures and timing of registration and balance at check-in.

We suggest you balance your bill the night before check-out, within 10:00 pm. Starting from the morning of check out day, the “web check out” section of our App is available for online check out with the credit card. The personalized porterage service must be requested at Reception within the day before departure and is subject to a fee (€ 10.00) and availability. Alternatively, you can use the regular train service free of charge at its stops, or, between 8:00 AM and 10:00 AM, take advantage of the free luggage collection service.Starting from 10:00 a.m., electronic chalet keys will be automatically deactivated, unless otherwise agreed upon in advance with reception. Lodge Tent keys returned to reception after 10:00 a.m. will incur a €50 penalty. Even if checkout is no later than 10:00 a.m., you can enjoy lunch at our buffet or opt for a light lunch at the “Oasi” Pool Bar or the “Il Forte” Bar. Once your RFID bracelet account has been closed, you can still use your credit/debit card to pay for services.

Extensions of stay, which must be requested at reception at least 24 hours before departure, require an additional reservation and are subject to availability and additional charges based on the currently bookable rates.

The balance of your stay is due upon arrival during check-in (if not previously paid). The balance of the tourist tax and any extras accrued during your stay is due upon check-out. The following payment methods are accepted: credit or debit card (Visa/Mastercard/Amex) and/or cash up to a maximum of €4,999.99, as per current legislation. CHECKS or BANK TRANSFERS ARE NOT ACCEPTED. During your stay at Paradù, you can charge any extras to your accommodation account using an electronic bracelet secured by your credit card. The only points of sale that accept cash are the Reception and the “Le Dune” Beach Bar. At other points of sale, payment is only possible with an electronic bracelet, credit or debit card (Visa/Mastercard/Amex). Points of sale operated by external suppliers/managers (e.g., massages, medical appointments) are excluded from the electronic payment system.

For security reasons and in order to prevent unauthorized persons from entering the village, at the time of registration each guest (including children) will be asked to wear an identification bracelet which is personal and non-transferable that will allow access to the Resort and the use of services. The bracelet must always be visible and exhibited on request to the staff in charge for any inspection. Minors must be accompanied by their parents or by a person who has been expressly delegated to do so or by the person who holds parental authority; the latter are held directly responsible for the behavior of minors. Any change in occupancy during the stay (number of guests, early departures and/or guests arriving at a later date) must be reported immediately and without fail to the reception desk.

Visitors of guests may enter the Resort. Our residents are required to inform the reception desk of the names of visitors, who will be required to provide identification and, if the visit lasts more than an hour, to pay an entrance fee (Euro 10,00 per person). The above-mentioned visitors will have to leave the village within sunset.

A car parking space is always guaranteed for each guest; the car pass, to be clearly displayed in the car, will allow free parking in the internal parking lot, which we remind you is not supervised. The Management cannot be held responsible for any damage to the vehicle and objects inside, and is not liable for any theft, vandalism, damage due to weather or other events.

Please separate your waste at the dedicated ecological areas. (Plastic – container with label; Paper – container with label…). It is mandatory to respect the vegetation, hygiene and cleanliness of the Resort. It is also forbidden to feed animals and leave food unattended.

The holder of the reservation is held responsible for any damage caused to the structure and accommodation, including those caused by the other participants in his holiday. The Management declines any responsibility for damage caused to persons and/or things due to improper use of the structure’s services. The signer of the notification form will be held responsible and, therefore, required to pay compensation for any damage caused by his group inside the village during the period of stay.
The customer is required to avoid behavior that may cause harassment or damage to other customers. Each unit is equipped with a safe and each guest is required to keep the objects of his property and valuable inside the safe. The management is not responsible in any case for any theft or shortage, or damage caused to vehicles, as they are already covered by compulsory insurance.

To protect our natural heritage, lighting fires or barbecues within the Resort or on the beach is strictly prohibited. We ask for everyone’s cooperation in preventing fire hazards: smoking is strictly forbidden inside the accommodations, and discarding cigarette butts in the woods or in general waste bins is prohibited. Please use only the provided ashtrays. While smoking is permitted in outdoor areas, we strongly encourage you to do so with the utmost respect for children’s health and the comfort of other guests, ensuring that smoke does not disturb your neighbors or the children around you.”

In case of fire contact Reception through the signaling devices. In the event of an evacuation alarm, leave the Resort immediately.

In the spirit of cordiality, it is advisable to hand over to reception any object found in the Resort; reception will keep the object and return it to its rightful owner.Lost items will be duly kept for a maximum period of 10 days. After this term, the objects are considered out of the custody of the Paradù Resort.

-Making any noise that may disturb neighbors between 12:00 AM and 8:00 AM and between 2:00 PM and 4:00 PM (designated “quiet hours”);

– Operating motor vehicles or any other means of transport that may pose a safety risk to guests within the resort;

– The entry of animals, including small pets.